At DFW Fence Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.dfwfencepro.com, interact with our services, or communicate with us. By using our website or services, you consent to the practices described in this policy.
If you have any questions about this Privacy Policy, please contact us.
What Personal Information We Collect
We collect personal information that you voluntarily provide to us, as well as information automatically collected when you interact with our website or services. The types of personal information we may collect include:
- Contact Information: Such as your name, email address, phone number, and mailing address.
- Service-Related Information: Details about your fencing needs, project inquiries, appointment preferences, or any other information you provide when requesting quotes, scheduling services, or opting into communications.
- SMS Consent Information: If you opt in to receive SMS messages, we collect your phone number and any related consent details.
- Automatically Collected Data: Information such as your IP address, browser type, device information, pages visited, time spent on pages, and referral sources, collected through cookies, web beacons, or similar technologies.
- Payment Information: If applicable, billing details like credit card numbers or payment method information, processed securely through third-party payment processors (we do not store this information directly).
We only collect information that is necessary for providing our services or improving your experience.
How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- Providing Services: To respond to your inquiries, provide quotes, schedule appointments, and deliver fencing installation, repair, or maintenance services.
- Communication: To send you updates, appointment reminders, promotional offers, or other relevant information via email, phone, or SMS (if you have opted in).
- Improving Our Website and Services: To analyze usage patterns, enhance website functionality, and personalize your experience.
- Marketing and Advertising: To send you targeted promotions or newsletters, but only with your consent where required.
- Legal and Compliance: To comply with legal obligations, resolve disputes, or enforce our terms and conditions.
- SMS-Specific Use: If you provide SMS consent, we use your phone number to send conversational messages, alerts, or notifications related to your services. Message frequency may vary based on your interactions.
We do not use your information for purposes unrelated to our business without your explicit consent.
Who We Share Your Personal Information With
We may share your personal information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, sending communications, or providing analytics (e.g., email service providers or hosting companies). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Business Partners: If necessary for joint promotions or services, but only with your consent.
- Legal Requirements: If required by law, such as in response to a subpoena, court order, or government request, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Important Note on SMS Consent: Personal information shared with us through SMS consent (e.g., your phone number) is not shared with third parties or affiliates for their own marketing purposes. We only share it as necessary for the services described above, such as with SMS delivery providers.
We do not sell your personal information to third parties.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can request access to or updates of your information by contacting us.
- Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in emails or texting “STOP” for SMS. Note that opting out may not prevent all communications, such as service-related notifications.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.